Return & Exchange

Thank you for shopping at Girlloco.

If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Return for a Refund

The products can be returned within 14 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please contact us.

Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email. 

 

We do not accept any request of exchange &return once the "specials" are sold. 

 

Purchase Not Eligible for Return:

-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.

 

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

 

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase,please click here to contact us . For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

 

Other Situations


If you have a unique situation that is not covered in the policy above,please click here to contact us.

Goods are not covered by our 14 days return or refund policy if:

A. The product serial number and product was not distributed by Girlloco.com;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
G. Partial goods of a complete sets are be returned;
H. The claim is made more than 14 days after you received the goods.